Be extra cautious. There is an uptick in scammers spoofing bank phone numbers and impersonating your bank.

We have recently received reports of fraudulent phone calls and text messages claiming there are suspicious ACH transactions or unusual account activity. In some cases, scammers may reference real bank locations, employee names, or send text messages during the call to appear legitimate.

If you receive a call, text or email from someone claiming to be a bank employee and they ask you to:

  • Click a link
  • Reply to a text message
  • Verify personal and/or account information
  • Share login credentials or security codes
  • Approve or cancel account access
  • Call a number they provide to you

Hang up immediately and contact your banker directly using a trusted phone number.

We will never ask you to share or confirm:

  • Online banking usernames or passwords
  • PINs or one-time security codes
  • Debit card numbers or full account information through unsolicited calls or texts

Stay Alert. Stay Protected.

  • Do not click suspicious links or attachments
  • Do not respond to unexpected text messages requesting account action
  • Verify requests by calling your banker directly
  • Report suspicious activity immediately

We have taken steps to ensure our products offer the highest level of security features, but preventing fraud is a team effort. It’s important for you to learn how to recognize and prevent fraud.

Check out our Safety & Security page for recommendations on how you can help protect yourself from fraud, scams and identity theft.

If you think you may have shared information with a scammer, contact us immediately so we can help secure your account.

Helping you stay safe, 
Your Security Bank Team