Every year, billions are lost to scams. You security is our priority. During a transaction, we may be asking you questions about the reason for your withdrawal. We are not being nosey - we are trying to protect you in the event you might be a victim of an active scam.
Scammers don't want you sharing information about the transaction they are encouraging you to do, be it to send money to a loved one, to wire money to authoriities to cover a debt, or any number of other reasons you need withdrawal money from your account.
Together we can fight fraud by watching for red flags of scams. Below are some signs that you might be a victim of an active scam, and may warrant us to ask questions during your transaction. Remember, we are here to help protect you and your money.
Red Flags
You may be a victim of a scam if you...
- Are guided to make a transaction while on the phone with someone.
- Are told not to tell anyone the purpose of your withdrawal.
- Are being asked to send a withdrawal to someone via courier service.
- Are instructed to purchase gift cards.
- Are told to deposit money into bitcoin/cryptocurrency ATM.
- Were told money was deposited into your account and you need to withdrawal the funds and return to someone.
- Received an urgent call from a family member in trouble, asking for money.
- Are in a romantic relationship and you're being asked to sell your home or other items and/or send money.
- Were contacted by a government official who is demanding money to avoid arrest, deportation or fines.
- Gave someone access to your computer, phone, or personal information.
- Were asked for your banking credentials for any purpose.
Protect Yourself
If you’ve been asked to make a large withdrawal—especially if you were told to keep it a secret—please talk to your banker. Threats of physical harm or extortion should be reported to the local police immediately.
Together, we can protect your money.
Stay alert and stay informed on the numerous types of scams targeting you and your family. Check our our Safety and Security page for more information on how to protect your money, and what to do if you think you have been scammed.